Only a third of rail passengers are happy with the way their train company deals with delays or cancellations, according to a customer watchdog survey.
The survey, from Passenger Focus, showed that rail customers complained that information on Twitter was far more up to date than that provided by station staff.
One customer said: "I'd have liked an announcement from a human, rather than numbers on a board."
Another said: "Just the facts - the live departure information is often just a joke. Why cannot Southeastern be honest and just say 'no trains' rather than raising hopes."
One male passenger praised the way his delay had been handled, saying: "The reason was given out quickly, and the journey was resumed within a reasonable time.
"It seemed the railway company was doing its best to get things back to normal."
Passenger Focus was asked to carry out the survey by the Office of Rail Regulation, with the findings being sent to the train companies.
Passenger Focus chief exec
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